What did Chad learn from his previous situation, suddenly dealing with his new leadership role?
Several years later, he came into a new organization and came in as a new leader who will be taking over a team that had an acting team leader. He found himself in that same situation he was in before, where the roles are just reversed. He's now the new leader coming in.
After having gone through that previous situation, he didn't want that to happen again, especially since he knew that the acting team leader was being shipped into a different role, and still would be at the company. So he requested to be introduced first with the acting team leader to establish a relationship privately before starting his new role. And it went well.
The acting team leader was very thankful for that. He was able to position things with his team in advance. And when Chad showed up, it wasn't a surprise for anybody. There wasn't that weird, awkward air in the room of what was going on and they were able to just start off clean.
Not only did it help at the beginning, but it was also helpful as they continued to work at the company. Both of them were still at the company years later, and the acting team leader at the time plays a new critical role, who handles all kinds of things that help deflect things from Chad's team. They continue to work in partnership, constantly.
Had they not built that good relationship then, who knows what would be their cross-department leadership situation. Just like the golden rule, if you were in the other person's shoes, how would you want to be treated, and even if that person isn't going to stay in the company, you never know where they go.
No matter what industry you're in, it's always a small world. That person might end up being a customer one day, and now you're the vendor and they're the customer, or in some sort of partner relationship, or just multiple companies down the line, you end up working with them again, who knows. So just play the long game.
Always remember that even though the decisions can be made out in the open, there's always somebody behind it, an advanced notice or one on one connection is always going to pay huge dividends down the line.