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How Taking Ownership Refines Your Leadership Over Time with Tony Fisher
In this episode, best-selling author and leadership coach Nils Vinje speaks with Tony Fisher, VP and Senior Director of Customer Success, and SaaS Director at Centercode.
In this episode...
0:25 - Tony's background - Tony explains his role at Centercode. 2:24 - Platform and process combination - Tony explains a concept not seen often in the CS world. 6:00 - First leadership position - Tony's leadership position was an organic growth into his role. 8:04 - Organic growth principles - What has helped Tony through the tough days of the journey? 12:10 - Wearing multiple hats - Tony elaborates on which roles he focuses on and how he prioritizes where to spend his time. 18:32 - The handoff process - How does Tony transition from IC to leader, both mentally and tactically? 24:06 - Unified core values - How does Tony foster an environment where his team is comfortable bringing new ideas to the table and pushing back on other ideas? 30:03 - Tony's advice to himself - What advice would Tony give his younger self?