How do you transition from a completely non-technical field to a successful leader inside a SaaS business?
That's what best-selling author and leadership coach Nils Vinje sat down with Simon Cundall, Head of Customer Experience at CampMinder to find out.
Discover the pivotal moments in Simon's career as he reveals his path to leadership in an industry he loves.
In this episode...
0:19 - Simon's background - Simon explains his role at CampMinder.
1:18 - Summer camp software - How summer camps have evolved with the use of software?
6:27 - First leadership position - How Simon fell into sports leadership.
8:33 - Navigating unfamiliar territory - How Simon managed his new camp counselor position?
13:17 - From the camp world to the tech world - Simon explains how he made the transition.
19:03 - The organization's vision - Was Simon's path to leadership intentional or suggested by another leader?
21:35 - Integrating systems - Simon's approach to integrating systems.
26:55 - Repeatable processes - Advice for leaders who need to create processes in their companies.
31:31 - Evolving customer success roles - How has Simon's approach to leadership shifted?
37:03 - Simon's advice to himself - Advice that Simon would give to his younger self.
This episode was brought to you by B2B Leaders Academy